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"[You] ask people, okay, if you had the choice between trying to find the answer to a government question online, yourself, or just picking up the phone and calling somebody, which would you prefer? Sixty percent of people say they prefer to pick up the phone, including half of millennials." — Rick Parrish, Senior Analyst serving Customer Experience Professionals, Forrester...
As tax day approaches, many taxpayers experience challenges in preparing and filing their tax returns. As part of a broadcast by C-SPAN Washington Journal’s “Your Money” series, National Taxpayer Advocate Nina Olson sat down with host John McArdle on April 10th for nearly an hour to discuss some of the hurdles taxpayers face and explain how the Taxpayer Advocate Service can he...Tue, Apr 11, 2017
Each year the IRS sponsors the Nationwide Tax Forums, a three-day series of tax education and networking conferences for tax professionals in cities around the country. These events feature the latest information from the IRS, news about tax law changes, the chance to meet with software vendors and the opportunity to attend nearly 50 seminars presented by IRS employees and members of profession...Mon, Apr 10, 2017
National Taxpayer Advocate Nina E. Olson convened the 2nd International Conference on Taxpayer Rights in Vienna, Austria on March 13 and 14. Hosted by the Institute for Austrian and International Tax Law at the Vienna University of Economics and Business, the conference brought together the world’s foremost experts in tax law and tax administration to discuss the most pressing iss...Wed, Mar 08, 2017
National Taxpayer Advocate Nina E. Olson recently sat down with Yahoo! in their New York office to discuss some of the most common issues taxpayers face when navigating America’s tax system. She shared four common problems taxpayers face when either contacting the IRS or just trying to pay their taxes, and offered her insights as to just how taxpayers can solve some of these thorny issues...Mon, Mar 06, 2017
Don’t be fooled by scammers pretending to be the IRS. Scammers target taxpayers and tax professionals each year in growing numbers. Oftentimes a scammer will contact you by telephone and alter the caller identification to make it look like the IRS or another official agency is calling. The IRS will not call you if you owe taxes without first sending you a notice in the mail. Scammers may...Mon, Feb 06, 2017
One of the biggest changes for taxpayers claiming the Earned Income Tax Credit (EITC) or the Additional Child Tax Credit (ACTC) on federal tax returns for tax year 2016 is that any credit or refund will not be released until on or after February 15. This is just one of many changes made under the Protecting Americans from Tax Hikes (PATH) Act of 2015, enacted December 18, 2015. Individual taxpa...Tue, Jan 17, 2017
The Earned Income Tax Credit (EITC) puts money in the hands of hard-working taxpayers and can be a significant financial boost for individuals, their families, and local communities. It can return as much as $6,269 to families earning less than $53,505. IRS estimates that only four of five eligible workers claim and get their EITC. The one-fifth eligible worker could be you, your neighbor,...
National Taxpayer Advocate Nina E. Olson recently released her 2016 Annual Report to Congress recommending that the IRS revamp its “Future State” plan to adopt a taxpayer-centric focus, and urging Congress to emphasize simplification when it considers tax reform later this year.In this report, the National Taxpayer Advocate details her vision for a taxpayer-centric 21st century tax ...Tue, Dec 20, 2016
There are several changes that might require some up-front actions by you, so that you are ready to file your federal tax return this coming year. The IRS has provided a listing titled Get Ready on IRS.gov. Reviewing this list now can help you avoid return processing delays or last minute scrambles for information you will need to prepare your return. Number one on that list is Individual Taxpa...